Return Policy

Last updated: September 28, 2026. This policy applies to orders placed at shop.gizasboutique.com and shipped within the United States.

Return window

You have 30 calendar days from the date you receive your order to request a return or exchange. We can't accept requests made after that window.

Item condition

To be accepted for return, the item must be:

• New, unworn, unwashed, and unaltered.
• With all original tags attached.
• In its original packaging, where applicable.
• Free of odors (perfume, smoke, deodorant), makeup, pet hair, or stains.

If a return doesn't meet these conditions, we'll send it back to you and no refund will be issued.

Non-returnable items

• Beauty and personal care products that have been opened or used, for hygiene reasons.
• Underwear and swimwear, for hygiene reasons.
• Items marked “Final Sale” in the shop.
• Gift cards.

How to return or exchange an item

1. Email us at contacto@gizasboutique.com with your order number, the item you want to return, and whether you'd like a refund or an exchange.
2. We'll reply within 1–2 business days with your authorization and the return address.
3. Pack the item with its tags and ship it using a tracked service. Keep your receipt.
4. Once we receive and inspect it, we'll confirm your refund or ship your exchange.

Returns are accepted by mail only. We can't accept packages sent without prior authorization.

Return shipping costs

• Change-of-mind or size returns: return shipping is paid by the customer.
• Defective, damaged, or incorrect items: we cover shipping with a prepaid label.
• Original shipping costs are non-refundable, unless the error was ours.
• We do not charge restocking fees.

Refunds

We issue your refund to the original payment method within 14 days of receiving and inspecting your return. We'll email you as soon as it's processed. Depending on your bank, it may take a few more days to appear on your statement.

Exchanges

You can exchange your item for another size, color, or a different piece, subject to availability. If the new item is priced differently, we'll refund or charge the difference. If it's unavailable, we'll process a refund.

Defective or incorrect items

If you receive an item that's damaged, defective, or different from what you ordered, email us within the 30-day window with photos of the item and its tag. We'll send a prepaid label and either replace the item or refund you in full, including original shipping.

Questions?

Email us at contacto@gizasboutique.com or use our contact form. We reply within 1–2 business days.